Founding User Promise
This page states the commitment Tellus EHS ("Tellus," "we," "us") makes to every company that signs up during the founding-user program (the "Free Plan"). It is incorporated into our Terms of Service (Section 4.1) and is versioned like every other legal document we publish — if it ever changes, you will be asked to review and accept the new version.
1. The Promise
Free and unlimited for founding users.
If you sign up while the founding-user program is open, your plan has no usage limits — unlimited products, safety data sheets, users, sites, and locations.
When we introduce plan limits for new customers:
- Founding users keep unlimited access to everything they use. We will not reduce your plan limits or move you to a more restrictive plan.
- We will give at least 30 days' notice before the founding-user program closes to new signups.
2. What the Promise Does and Does Not Cover
2.1. It covers plan limits. Your limits will not be reduced, and you will not be moved to a more restrictive plan.
2.2. It is not a guarantee that the Free Plan exists forever. As stated in Section 4.1 of the Terms of Service, we may discontinue the Free Plan entirely only on at least 90 days' written notice, during which you may export your Company Data.
2.3. Closure of inactive accounts is not a limit reduction. As described in Section 5 of our Privacy Policy, accounts with no sign-in activity for 24 months may be closed after at least 60 days' notice with an export link. An account closed for inactivity has not had its limits reduced — it has been closed under the inactivity policy. Signing in at any time during the notice period keeps the account open.
2.4. It does not create a service-level commitment. The Free Plan is provided "AS IS," without uptime guarantees or dedicated support (Terms of Service, Section 4.1).
3. Why We Version This Page
A promise that can be quietly rewritten is not a promise. This page carries a version and effective date, changes are tracked like our Terms of Service and Privacy Policy, and material changes trigger a re-acceptance prompt in the app so there is a mutual, dated record of what was agreed.
4. Contact
Questions about the founding-user program: support@tellusehs.com.